Bright Software
provides the products and services to help design, develop,
deploy and maintain end-to-end mobility solutions which reflect
exact business requirements. With the power of our mobility
platform, we can either deliver turn-key solutions or can help
you to deploy your own mobility solutions for your end users or
customers.
Our services provide direct access
for customers and partners to Bright Software engineers and
application designers, where assistance is required to perform
part or all of the development of a business mobility solution
or where training on Bright Software products is required.
Through our professional and developer
services,
customers and partners can engage Bright Software engineers to
perform services ranging from business requirements analysis,
application development, installation, integration to data
sources and ongoing system support.
Please contact the
Bright Software
team to discuss your requirements further.
Professional Services
Training Services
Solution Support Services
Developer Support Packages
Professional Services
-
Business requirements analysis
-
Detailed System Design &
development of Business / System requirements documents
-
Project Planning & Project
Management services
Our Professional Services allow you
to draw on the experience of our senior engineering staff and
engage them to consult on and analyse your business mobility
requirements. Following analysis they will then design an
appropriate solution focused on addressing the needs of your
organisation.
This consultation and design process
leads to the delivery of a comprehensive business requirements
document outlining the solution design and project delivery
timeline. This process also reduces the risk involved in the
purchase of custom solutions by providing an acceptance point
prior to the commencement of the application development
process.
In addition to above services,
Bright Software offers the following services to help our
partners and customers to design, develop, deploy and maintain
successful mobile solutions in the field.
-
Mobile application development
-
System analysis and code
reviews
-
Integration to server-side data
sources
-
Fault analysis and
troubleshooting
-
Power user application and
system training
-
Application installation and
deployment
-
Application and device testing
-
Customer system and application
support
Return to top
Training
Services
Training Services provide your
business with the skills needed to effectively develop on or
manage Bright Software products internally. A range of
pre-defined courses ranging from 1 - 5 days in duration are
available or alternatively, customised training programmes can
be developed, depending on the existing skill set within your
business.
Return to top
Solution Support Services
Support Services are available for
deployed business mobility solutions. Customers simply draw down
on pre-purchased hours as required for Level 2 & 3 support
requests on delivered solutions.
Bright Software understands the need
for some businesses to be provided with customised support
offerings up to and including a full managed service, backed by
strict SLAs (Service Level Agreements). Where this facility is
required, we will happily work with you and engage our business
partners, where required, to design an appropriate custom
support contract to meet your requirements.
Return to top
Developer Support Services
Developer Support packages,
purchased on an annual basis, provide phone and/or email based
support for nominated developers / power users directly from the
Bright Software Engineering team. These packages can be used for
all technical and developer enquiries, as they pertain to Bright
Software products.
 |
Provides Next Business Day support for technical &
developer enquiries by phone and/or email on Bright
Software products for 1 x nominated person. |
 |
Provides email only support within 3 business days to
technical and developer enquiries on Bright Software
products for 1 x nominated person. |
 |
Provides
email only support within 5 business days for technical
and developer enquiries on Bright Software products for
1 x nominated person. |
Return to top |
